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Jarod Stanton

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Recent activity by Jarod Stanton
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  • How to Apply Soft Solve Status

    1. Client Tools
    2. Zendesk
    3. Admin Support

    In Zendesk, the concept of a Soft Solved ticket is closely related to the standard Solved status. When an agent applies a Solved status to a ticket, the customer can still interact and see their re...

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    • 1 follower
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  • Explaining Ticket Handling Changes

    1. Client Tools
    2. Zendesk
    3. Admin Support

    In Zendesk, tickets can be affected by several system conditions that impact whether or how they are processed (e.g., Suspended Tickets, Out of Office, and other related statuses or handling reason...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Ticket Fields

    1. Client Tools
    2. Zendesk
    3. Enquiry Management

    Q: What are Ticket Fields? A: Ticket fields are used to collect and organise essential information about a support request.  Q: Why are Ticket Fields important? A: Ticket fields help agents underst...

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