Admin Center Functionality

Zendesk Admin Centre is the central place where Zendesk administrators configure and manage account-wide settings.
 

Q: Why use the Admin Centre?

A: It provides a streamlined interface to control essential features across all Zendesk products that UMG has enabled, and it also:

• Provides a centralised view for system-wide configurations
• Keeps security and permissions tightly controlled
• Allows for scaling your support operations across products and brands
• Enables auditing and compliance management

Overview of Admin Centre Core Functionality

1. Account Settings
   • Company info (name, logo, subdomain)
   • Billing & subscriptions
   • Plan management
2. Security & Authentication
   • Set up Single Sign-On (SSO)
   • Configure password policies
   • Manage two-factor authentication
   • Configure IP restrictions
3. User Management
   • Manage roles and permissions
   • Assign admin, agent, and end-user roles
   • Control product access for each user
   • Enable group and organisation-level settings
4. Channels Management
   • Set up and manage communication channels:
     • Email (support addresses, forwarding)
     • Messaging & Web Widget
     • Talk (voice)
     • Social channels (Facebook, WhatsApp, Instagram, etc.)
5. Business Rules
   • Create and manage:
     • Triggers
     • Automations
     • Service Level Agreements (SLAs)
6. Data & Privacy
   • Data retention and deletion policies
   • GDPR and compliance tools
   • Audit logs (for higher-tier plans)
7. Integrations & API
   • Manage OAuth tokens, API settings
     • OAuth tokens are used to securely authenticate API requests on behalf of users.
   • Connect apps and integrations
8. Brand Management
   • Create and manage multiple brands
   • Customise help centres and support addresses per brand
9. Objects and Fields
   • Create custom objects
   • Configure ticket fields, user fields, and organisation fields

For additional information on Admin Centre functionality, please review the following Zendesk Help support article: Using Zendesk Admin Centre.